Course Schedule

Safety Leadership through Human Factors and Error Management Masterclass

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COURSE OVERVIEW

Regardless of industry type or sector, accident statistics appear to be dominated by the contribution of human error. Human error was a factor in every major publicised accident in recent memory, including the Chernobyl nuclear disaster and Space Shuttle Challenger Accident. The pervasiveness of human error within a system is hardly surprising since humans are involved in the design, construction, maintenance, operation and management of complex socio-technical systems.

This Masterclass will teach you the skills to proactively identify at risk safety behaviour, train key staff in error management techniques, cultivate a positive safety culture and implement error-tolerant systems throughout your company. From front line manager to CEO, this course will give you an understanding of the important role that human factors and error management plays in demonstrating effective safety leadership.

LEARNING OBJECTIVES

By attending this practical and highly interactive Masterclass training course, delegates will be able to:

  • Discuss and agree on the essential elements required for effective safety leadership
  • Understand the concept of human factors, human error and error tolerance
  • Identify the human factors contributing to accidents in large and complex socio-technical systems
  • Understand the role that non technical skills plays in complementing technical skills and can be enhanced to mitigate against risk and errors
  • Examine organisational and systemic influences that shape human performance
  • Understand how practical, team based non technical skills training can assist organisations in achieving safe and efficient production goals
  • Develop common error tolerant strategies to manage human error across a broad range of workplace domains
  • Incorporate human factors management into an integrated safety management system

TARGET AUDIENCE

The Safety Leadership through Human Factors and Error Management Masterclass training course is designed for:

  • Safety professionals who are looking to update their knowledge of safety leadership and human factors
  • Supervisors and foremen
  • HSE managers
  • Executive, general and operational managers
  • HSE investigators
  • Change managers
  • Learning and development/training personnel

TRAINING METHODOLOGY

This practical and results-oriented Safety Leadership through Human Factors and Error Management Masterclass is based on adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual; PowerPoint slides with videos to enhance learning; case studies for review and discussion, ample time for questions and answers; training activities to reinforce key concepts within a concentrated but enjoyable learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training.

COURSE CONTENTS

DAY 1 – Introduction to Leadership

  • KeyTopics:
    • What are the key attributes that determine a good leader?
    • What makes a poor leader? Various sporting and historical examples of effective leadership
    • What leadership is not?
    • The difference between management and leadership
    • Different kinds of leadership including transformational and situational leadership

DAY 2 – Practical Safety Leadership

  • KeyTopics:
    • Management techniques for having difficult conversations and leading safety
    • Case study: ‘Under the influence’
    • Developing a Reporting Culture
    • The difference between a near miss, safety hazard and incident
    • Case Study: ‘Fall from scaffold’
    • The accident pyramid and the link between at risk behaviour through to fatalities
    • What stands in the way of people reporting near misses, personal strategies to encourage better near miss reporting?
    • How to conduct practical safety observations to reward positive safety behaviour and identify at risk safety behaviour
    • Safety interventions, distinguishing between three levels; (1) Direct intervention – when there is imminent danger; (2) Coaching session – when at risk behaviour is observed; (3) Empowerment intervention – providing positive feedback on good safety practices

DAY 3 – Human Factors, Human Error and Error Management

  • KeyTopics:
    • The concept of human factors, human error and error tolerance as applied to high risk industries
    • Human factors contribution to workplace accidents and incidents
    • Human reliability
    • Performance shaping factors that determine safe and efficient behaviour
    • Industry need and current approaches to human factors programs
    • Practical error management strategies
    • Proactively identifying at risk behaviour

DAY 4 - Non Technical Skills

  • KeyTopics:
    • The difference between technical and non technical skills
    • Analysing human compensatory (error recovery) ability
    • Training and assessing operational staff in error identification, trapping and mitigation skills
    • Understanding and managing non technical skills such as situational awareness, communication, team leadership, decision making, co-operation and working with others, workload management
    • Practical case study application to identify and assess non technical skills

DAY 5 –Human Factors Management and Organisation

  • KeyTopics:
    • From individuals to organisation, management contribution to safety
    • The role of safety culture in influencing behaviour
    • High reliability organisations and organisational mindfulness
    • Practical group activity to identify the human factors and organisational issues involved in a safety incident and develop strategies to ensure that the system is more error tolerant
    • Course exam

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