Regardless of industry type or sector, accident statistics appear to be dominated by the contribution of human error. Human error was a factor in every major publicised accident in recent memory, including the Chernobyl nuclear disaster and Space Shuttle Challenger Accident. The pervasiveness of human error within a system is hardly surprising since humans are involved in the design, construction, maintenance, operation and management of complex socio-technical systems.
This Masterclass will teach you the skills to proactively identify at risk safety behaviour, train key staff in error management techniques, cultivate a positive safety culture and implement error-tolerant systems throughout your company. From front line manager to CEO, this course will give you an understanding of the important role that human factors and error management plays in demonstrating effective safety leadership.
LEARNING OBJECTIVES
By attending this practical and highly interactive Masterclass training course, delegates will be able to:
Discuss and agree on the essential elements required for effective safety leadership
Understand the concept of human factors, human error and error tolerance
Identify the human factors contributing to accidents in large and complex socio-technical systems
Understand the role that non technical skills plays in complementing technical skills and can be enhanced to mitigate against risk and errors
Examine organisational and systemic influences that shape human performance
Understand how practical, team based non technical skills training can assist organisations in achieving safe and efficient production goals
Develop common error tolerant strategies to manage human error across a broad range of workplace domains
Incorporate human factors management into an integrated safety management system
TARGET AUDIENCE
The Safety Leadership through Human Factors and Error Management Masterclass training course is designed for:
Safety professionals who are looking to update their knowledge of safety leadership and human factors
Supervisors and foremen
HSE managers
Executive, general and operational managers
HSE investigators
Change managers
Learning and development/training personnel
TRAINING METHODOLOGY
This practical and results-oriented Safety Leadership through Human Factors and Error Management Masterclass is based on adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual; PowerPoint slides with videos to enhance learning; case studies for review and discussion, ample time for questions and answers; training activities to reinforce key concepts within a concentrated but enjoyable learning environment.
Pre & Post course assessments will be used to measure the effectiveness of this training.
COURSE CONTENTS
DAY 1 – Introduction to Leadership
KeyTopics:
What are the key attributes that determine a good leader?
What makes a poor leader? Various sporting and historical examples of effective leadership
What leadership is not?
The difference between management and leadership
Different kinds of leadership including transformational and situational leadership
DAY 2 – Practical Safety Leadership
KeyTopics:
Management techniques for having difficult conversations and leading safety
Case study: ‘Under the influence’
Developing a Reporting Culture
The difference between a near miss, safety hazard and incident
Case Study: ‘Fall from scaffold’
The accident pyramid and the link between at risk behaviour through to fatalities
What stands in the way of people reporting near misses, personal strategies to encourage better near miss reporting?
How to conduct practical safety observations to reward positive safety behaviour and identify at risk safety behaviour
Safety interventions, distinguishing between three levels; (1) Direct intervention – when there is imminent danger; (2) Coaching session – when at risk behaviour is observed; (3) Empowerment intervention – providing positive feedback on good safety practices
DAY 3 – Human Factors, Human Error and Error Management
KeyTopics:
The concept of human factors, human error and error tolerance as applied to high risk industries
Human factors contribution to workplace accidents and incidents
Human reliability
Performance shaping factors that determine safe and efficient behaviour
Industry need and current approaches to human factors programs
Practical error management strategies
Proactively identifying at risk behaviour
DAY 4 - Non Technical Skills
KeyTopics:
The difference between technical and non technical skills
Analysing human compensatory (error recovery) ability
Training and assessing operational staff in error identification, trapping and mitigation skills
Understanding and managing non technical skills such as situational awareness, communication, team leadership, decision making, co-operation and working with others, workload management
Practical case study application to identify and assess non technical skills
DAY 5 –Human Factors Management and Organisation
KeyTopics:
From individuals to organisation, management contribution to safety
The role of safety culture in influencing behaviour
High reliability organisations and organisational mindfulness
Practical group activity to identify the human factors and organisational issues involved in a safety incident and develop strategies to ensure that the system is more error tolerant
“This course helped me to gain more key factors to improve the maintenance management” – Maintenance Planning and Cost Control
“The course has been able to enhance my knowledge in leadership as a whole which I intend applying on the job” – Essentials of Management & Leadership
“Excellent method on delivering the topics, very clear and specific” – Writing Project Scope and Procurement Statements of Work
“An appraisal of my leadership journey, very practical tips on leadership dynamics and how it will grow me” – Next Generation Leadership
“Learnt how to communicate effectively, it changed my attitude about motivating staff” – Motivational Training for Managers
“I have realised that, for me to become a good manager, I need to apply qualities of a good leader which I lent in this class” – Management & Leadership Skills for the Supervisor-New Manager
“ It was very informative. It provided guidelines & bigger picture of my work of budgeting and cost control” – Effective Budgeting and Cost Control
“I learnt different skills and technique about data analysis technique; those new learnings will help me increase my work efficiency” – Data Analysis Techniques
An excellent probgramme with superb content throughout. This course really Thought provoking with additional references to follow up on. I throughly enjoyed the weekly recommend this to anyone looking to pursure a Non-exec’ role! Go for it! Contact me anytime for further comment.
“It has a great impact in widening and solidate knowledge” – Work – Life Balance
“Help us priorities things in own life, see good things in every obstacle / failure” – Work – Life Balance
“Helped to enhance my communication skills persuasively” – Interpersonal Skills for Managers
“We have learnt new things about communication & interpersonal Skills” – Interpersonal Skills for Managers
“The course has been an eye-opener and a lot of new ideas have been learnt” – Vehicle Fleet Development & Management
“This course has been beneficial and it will be helpful in managing my subordinates” – Fleet Management & Leadership
“This training course is beneficial to me and company” – Vehicle Fleet Development & Management
“I have attended several training programmes, but this one is the best” – Fleet Management & Leadership
