There is often a difference made between managing and leading. However, all managers who wish to be effective should practice leadership skills to inspire their employees, maintain a positive work environment, and ensure company productivity. To be a successful manager and leader, there are many skills that you will have to master and qualities you will need to develop.
This training course provides an understanding of the necessary skills for effective management and leadership, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping potential future leaders and employees know how to use productive leadership and management techniques.
IMPORTANT FEATURES
The important features of Management & Leadership Skills for the Supervisor/New Manager training course are:
Choose the right and practical management track
Make higher quality decisions
Develop positive inter-personal techniques for better people relationship
Extend the circle of influence; create a strong bridge of internal boundaries
Become more creative
LEARNING OBJECTIVES
Participants on the Management & Leadership Skills for the Supervisor/New Manager training course will be able to:
Understand key leadership and management skills
Understand and develop skills necessary for new leader
Define and select the personal leadership styles
View leadership from different perspectives
How to lead and be “in charge” of different personalities, attitudes, performers, and contributors
Manage and motivate people for effective accomplishment
Manage and influence peers
Select when and which to apply problem-solving and creative thinking techniques to apply
Manage small or large groups, project teams, and complex assignments
Deal with conflict, ways to manage interpersonal issues and disagreement
TARGET AUDIENCE
Management & Leadership Skills for the Supervisor/New Manager training course is designed for:
Professionals who are relatively new to supervision, team leadership, and management
Established supervisors who have not had formal supervisory training
Team Leaders who wish to increase their effectiveness
Those who wish to refresh and develop their team leadership and management skills
TRAINING METHODOLOGY
The Mastering People Management & Team Leadership training course uses a range of approaches to learning, including experiential group activities, individual exercises, mini-case studies, role plays and syndicate discussions. Formal inputs are used to introduce underpinning theory. A key part of the learning process is sharing the differing experiences participants bring, as well as experimenting with the novel – and sometimes challenging – techniques.
Pre & Post course assessments will be used to measure the effectiveness of this training.
COURSE CONTENTS
DAY 1 - Introduction to Leadership Effectiveness
Description:
On day one the course will cover leadership approaches/styles and how they interact and influence people, and leadership effectiveness in managing time and priorities
KeyTopics:
Leadership
What is leadership and why it is important?
Leadership Approaches/Styles and competencies
Case Exercise on application of leadership styles
Guidelines to application
Time Management
Why is there unequal results and efficiency despite the fact that all of us have the same quantity of time?
Definition of Urgent and Important
Time Management matrix
How to be productive compared to others
Case discussion on Prioritization
Practical Sharing session
DAY2 – Communication and Team Performance
Description:
On day two the course will cover practical tools to improve communications, team selection, and distinguish the differences in delegation and empowerment along with application
KeyTopics:
Building High-Performance Team
Definition and case: Game Theory
What is a Team?
How to select the best team to achieve optimal performance
Workshop Application
Productive Communication Techniques
Introductory exercise: the “Dream”
Definition and example: Content, Context, transmitting and receiving
Tools to avoid Common pitfalls of poor communication
Giving Directions
How to provide effective directions
The SMART approach
Follow up: trust but verify
Increasing Commitment and Engagement to Improve Team Effectiveness
Case analysis of ownership
Why is empowerment important?
Real world cases and application
Importance of delegation
How to delegate?
Things which you should not delegate
DAY 3 – Motivation and Creative Thinking
Description:
On day three the course will cover why people behave the ways they do, what can be done about it. Also touched on in details will be practical tools and workshop on creativity
KeyTopics:
Improving Team motivation and Managing Difficult Staff
Why do people behave the way they do?
Can behavior be managed?
How to manage motivation, change behavior and enhance performance
Problem-Solving and Thinking Creatively
Japan vs USA
Exercises: 9 dots and Smoke tricks
Techniques to think out of the box and application
DAY 4 -How to Influence others towards Achieving Goals and Targets
Description:
On day four the course will cover specific details and goal setting, key performance indicators, and how to influence others to achieve these goals.
KeyTopics:
Goals setting, planning and Performance Management
Goals and results driven
KPI and to apply it properly
Goal setting and Parkinson Principle
Improvement plans to accomplish work and improve performance
How to Influencing peers and others
Definition of power and influence
Stakeholder’s analysis
Case study plus application
DAY 5 –How to Handle Change and Conflict
Description:
On day five the course will cover the fact that not everyone welcomes improvement, and hence managing change from status quo and conflict are key deliverables.
KeyTopics:
Managing Change: taking responsibility for leading change
Why people resist change and what do with it?
Ability to establish comfort zone to work with others, solve problems and drive results
Practice and application
Conflict Management
Definition of conflict
Why does conflict happen?
What are the consequences of conflict?
How to manage conflict? Models of Conflict Management
Types of managerial actions that can cause conflicts
“This course helped me to gain more key factors to improve the maintenance management” – Maintenance Planning and Cost Control
“The course has been able to enhance my knowledge in leadership as a whole which I intend applying on the job” – Essentials of Management & Leadership
“Excellent method on delivering the topics, very clear and specific” – Writing Project Scope and Procurement Statements of Work
“An appraisal of my leadership journey, very practical tips on leadership dynamics and how it will grow me” – Next Generation Leadership
“Learnt how to communicate effectively, it changed my attitude about motivating staff” – Motivational Training for Managers
“I have realised that, for me to become a good manager, I need to apply qualities of a good leader which I lent in this class” – Management & Leadership Skills for the Supervisor-New Manager
“ It was very informative. It provided guidelines & bigger picture of my work of budgeting and cost control” – Effective Budgeting and Cost Control
“I learnt different skills and technique about data analysis technique; those new learnings will help me increase my work efficiency” – Data Analysis Techniques
An excellent probgramme with superb content throughout. This course really Thought provoking with additional references to follow up on. I throughly enjoyed the weekly recommend this to anyone looking to pursure a Non-exec’ role! Go for it! Contact me anytime for further comment.
“It has a great impact in widening and solidate knowledge” – Work – Life Balance
“Help us priorities things in own life, see good things in every obstacle / failure” – Work – Life Balance
“Helped to enhance my communication skills persuasively” – Interpersonal Skills for Managers
“We have learnt new things about communication & interpersonal Skills” – Interpersonal Skills for Managers
“The course has been an eye-opener and a lot of new ideas have been learnt” – Vehicle Fleet Development & Management
“This course has been beneficial and it will be helpful in managing my subordinates” – Fleet Management & Leadership
“This training course is beneficial to me and company” – Vehicle Fleet Development & Management
“I have attended several training programmes, but this one is the best” – Fleet Management & Leadership
