Course Schedule

Facilitation Management Strategies: Art of Mastering Facilitation Skills

* Click on column header for sort them

COURSE OVERVIEW

Employees conduct meetings every single day – often without the skills or methodology to achieve a meaningful outcome. The result? Countless hours are wasted in unproductive time, employees feel unengaged and unwilling to collaborate, clients leave meetings without confidence or buy-in, and critical organisational plans miss their mark. In today’s demanding workplace, these results will take an organisation nowhere. The bottom line – the inability of an organisation’s employees to drive results through effective facilitation skills hurts the bottom line.

Training in facilitation will enhance an organisation’s capabilities with a proven methodology that impacts all areas of business – from how you meet to how you strategies to how you execute. The facilitator does not dictate the solution but, instead, uses a focused process accompanied with engagement strategies to optimize group dynamics and help the group maximize its results. Master facilitators achieve a final result that is created, understood and accepted by all participants.

This training course is intended to help the participants to understand the key elements of Facilitation skills. The aim is to develop facilitation skills competency that can be applied to their work environment and help to achieve personal and business goals.

IMPORTANT FEATURES

The participants on Facilitation Management Strategies training course will develop the following competencies:

  • Team Work: Occasionally facilitates and brings team members together towards achieving the goals.
  • Achievement Orientation: Use facilitation skills to achieve optimum results.
  • Communication: Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside of the team who can provide information, assistance and support.
  • Handling Customers Complaints and attaining Customer Satisfaction

LEARNING OBJECTIVES

  • Identify the key task for effective facilitation
  • Confront and overcome difficult situations
  • Evaluate the outcomes of the facilitation process
  • Understand the facilitator role and basic principles of group processes
  • Plan and structure an effective small group session, paying attention to helpful structures and interventions before, during and after a group event
  • Use a variety of methods to direct and guide groups
  • Identify and flex your facilitation style with self-awareness, authority and presence
  • Develop strategies for managing dynamics in diverse cross cultural and inter generational groups
  • Accurately and skillfully capture and summarize information or actions

TARGET AUDIENCE

The Facilitation Management Strategies course is targeted at;

  • Managers across the organisation
  • Anyone working in the field of learning and development
  • Anyone leading focus groups
  • Consultants and HR specialists
  • Anyone who is interested in developing their Facilitation skills
  • Those who want to work with their teams in a different way
  • Individuals who facilitate meetings and want to gain maximum audience participation and contribution
  • Sales personnel
  • Anyone who needs to be in constant contact with internal & external customers

TRAINING METHODOLOGY

This practical and results-oriented training course is based on adult learning concept i.e. it is participatory and experiential involving some theoretical insight, some awareness building and a lot of role play skill practice and subject matter games and activities in a group setting.

The facilitator demonstrates exemplary facilitation skills and incorporates short inspiring lectures with structured lessons that demonstrate group dynamic applied activities. Captivating PowerPoint slides with videos (where appropriate) are used to enhance learning. Ongoing discussions with action planning that includes ample time for Q&A.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.

COURSE CONTENTS

DAY 1 – What is Management and its Relationship with People

  • Description:

    On day one the course will cover leadership styles and their impact on people’s feelings, and real corporate cases on these, including case study and role plays

  • KeyTopics:
    Key Topics:

    • People Management
      • Leadership/management styles – 3 different decision-making styles
      • Impact of the above to dealing with people and issues: case exercise & discussion
      • How to Build passion and commitment toward a common goal
      • Decision making and results! 

DAY 2 – How to Tie the Entrepreneurial Spirit to Management and Leadership

  • Description:

    On day two the course will cover practical tools to identify opportunities and reduce risk exposure in a globalised arena

  • KeyTopics:
    Key Topics:

    • Business acumen and Entrepreneurial spirit
      • Definition of an entrepreneur
      • Famous corporate cases: successes and flops
      • Identification of opportunities
      • Global thinking: linking Risk management with PESTEL factors (Political-Economical-Social-Technological-Environmental-Legal). Each with explanation and case sharing 

DAY 3 - What are System and Creative Thinking?

  • Description:

    On day three the course will cover how to manage complexity and chaos via system thinking, and practical tools to be creative

  • KeyTopics:
    Key Topics:

    • System Thinking
      • Definition: what is it?
      • How to use system thinking to handle problems and challenges
      • Look at the complexity of key issues, problems and opportunities to affect actions (e.g., leverage opportunities and resolve issues).
    • Think out of the box
      • Case discussion: Interview logic and analytical thinking
      • Differences between critical, analytical & creative thinking
      • Example of “out of box” case
      • Creative Techniques (to share a few techniques with case for each technique)

DAY 4 - How to Influence People and Manage Change

  • Description:

    On day four the course will cover specific skills in power and influence, and role plays, in addition to techniques on managing change.

  • KeyTopics:
    Key Topics:

    • Influencing Skills
      • A look at Organizational politics: power and influence (definition and examples)
      • Major influencing techniques (5 techniques) and how to apply
      • Pros and cons of each
    • Managing Change
      • Why people resist change and what do with it?
      • How to develop a long-range course of action or set of goals to align with the organization’s vision
      • Linking to Talent Management: ensuring that people with the right skills and motivations to meet business needs

DAY 5 - Managing Team, Stakeholders and Behavioral Modification

  • Description:

    On day five the course will cover tools and techniques related to team selection and understanding, and managing stakeholders and behaviors.

  • KeyTopics:
    Key Topics:

    • Building Relationship and Stakeholder management
      • Team working
      • Stakeholder Analysis and management to deal with issues
    • Ability To Motivate
      • What is motivation? What makes people move or tick?
      • A look at Motivation “on the street”: spare the theories like Maslow, Herzberg, McGregor, Skinner, etc…

Search a Course