Course Schedule

Essentials of Business Analysis: Enhance Organisational Performance

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COURSE OVERVIEW

Business Analysts provide an essential function by assessing and analyzing the business environment, defining the scope of business problems, capturing project requirements, designing high-value solution approaches, and ensuring that the defined project scope meets stakeholder needs, objectives and expectations.

The Essentials of Business Analysis training course is designed to provide participants with an in-depth understanding of the benefits, functions and impact a business analyst has within an organization, understand the business analysis process as it is applied throughout a project as well as the pre-project activities that comprise strategy analysis. This indispensable training course solidifies the foundations of business analysis and equips business analysts with the critical thinking, analytical skills, and necessary people skills to thrive in their roles and add measurable value to every project.

IMPORTANT FEATURES

The important features of the Essentials of Business Analysis training course are:

  • Obtain a solid working vocabulary to enable effective communication about business analysis activities and deliverables across the project team.
  • Obtain the key communication skills, interaction techniques, problem-solving skills and business knowledge to effectively understand, document, and present the requirements that define a project’s scope.

LEARNING OBJECTIVES

Upon attendance to the Essentials of Business Analysis training course, participants will be able to:

  • Define the Business Analyst profession and its characteristics
  • Identify requirements from the business perspective and depict project scope
  • Bridge the communication gap between various stakeholders
  • Clearly document and communicate the scope of projects
  • Target analysis and understand consequences of solutions
  • Discover root causes, not just symptoms
  • Capture & verify business requirements by modeling current and desired future processes
  • Negotiate with business stakeholders and developers
  • Organise and categorize project requirements

TARGET AUDIENCE

The Essentials of Business Analysis training course is designed for, but not limited to, individuals new to the business analyst role or those who supervise and/or work with business analysts including:

  • Business Analysts
  • Business Process Owners
  • Business Systems Analysts
  • Project Leaders and Team Members
  • Quality Assurance Professionals

The Essentials of Business Analysis training course is also beneficial to anyone wanting to enhance his/her business analysis skills

TRAINING METHODOLOGY

Essentials of Business Analysis training course will be presented through lively lectures combined with insightful demonstrations and practice exercises, to provide the participants with the competence and confidence to improve project outcomes through better project scope and business requirements definition.

Pre & Post course assessments will be used to measure the effectiveness of this training.

COURSE CONTENTS

DAY 1 – Business Analysis Activities

  • Description:

    While people have been performing the Business Analyst role in organizations for several decades differing definitions of the role abound. We explore these definitions and gain an understanding of where the industry appears to be heading and some emerging common standards for the profession.

  • KeyTopics:

    • Business analysis defined and understanding the Business Analyst role and function
    • The competencies/activities of the Business Analyst
    • IIBA’s BABOK® Guide and PMI’s Practice Guide in Business Analysis
      • The rationale for business analysis
      • The development of business analysis
      • The scope of business analysis
      • The responsibilities of a business analyst
      • The Business Analysis Maturity Model

DAY 2 – Communication and Influencing in the Business Analysis Context

  • Description:

    Many tasks that are integral for successful business analysis involve significant communication. Participants will hone their ability to connect with project stakeholders at all levels using effective verbal and nonverbal techniques. We will also identify and practice overcoming sources of misunderstanding, which is vital for requirements validation.

  • KeyTopics:

    • BA role vs. PM role
    • Stakeholder analysis and management
    • The three most important communication and collaboration skills for business analysis
    • The biggest challenges Business Analysts confront
    • Eliciting and clarifying information (communication and miscommunication)
    • Requirements analysis and validating information
      • The Requirements Work Plan (RWP)
      • Components of the RWP
      • Identifying good questions for elicitation
      • Refining and writing better requirements
      • Define the term requirement
      • Understand requirement types
      • Present the requirements process
      • Requirements vs. specifications and business rules
    • The deliverables produced as part of business analysis
      • Understanding interaction skills and why Business Analysts need them
      • Facilitation with stakeholders
      • Negotiation and conflict resolution
      • Leadership, teamworking, and influencing

DAY 3 –Analytical Thinking and Problem Solving

  • Description:

    Projects often arise to solve specific business problems. Understanding the underlying problem, though sometimes overlooked, is key to being able to develop the correct requirements so that the best solution can be developed. During this section, you will explore and practice problem analysis and its application.

  • KeyTopics:

    • Why problem-solving is key to business analysis
    • Defining solution scope and analyzing symptoms and causes
    • Identifying and defining the problem: Project scope vs. product scope
    • Defining a problem statement
    • Developing solutions and solution evaluation defined
    • Understanding the people side of problem-solving
    • The business, technology and systems domain: what it is and what’s relevant to business analysis
    • Making a business and financial case
    • Realizing the benefits
    • Key tasks of solution evaluation
    • Solution evaluation practice

DAY 4 - Strategy Analysis and Requirements Collaboration

  • Description:

    One of the most overlooked functions of a Business Analysts is the strategy analysis, which can also yield some of the most valuable findings of a project. After the requirements are analyzed and refined, they have to be strategically validated with business customers, users and management. Communicating these requirements involves much more than information exchange; at its best, it is a process of negotiation, validation, and consensus building. We will examine the inherent communication challenges and help you confidently choose the best ways to achieve your communication goals and gain the stakeholder buy-in required for successful requirements management throughout the project lifecycle. Strategy analysis is a key best practice in business analysis, and they can be surprisingly straightforward. During this portion of the workshop, we will explore some practical techniques that produce keen, relevant, and useful insights for the business organization.

  • KeyTopics:

    • Strategy analysis defined
    • The role of the Business Analyst in strategy analysis
    • Describing the business environment
    • Describing the requirements scope
    • Assessing feasibility
    • Requirements collaboration defined
    • Determining the appropriate requirements presentation format
    • Creating the requirements package
    • Presenting the requirements
    • Conducting a formal requirements review
    • Obtaining consensus and signoff of requirements
    • Analyzing and documenting requirements
      • Understanding requirements analysis
      • The Business Requirements Document (BRD)
      • The BRD vs. the functional requirements specification
      • BRD components
      • The purpose of packaging requirements 

DAY 5 – Project Initiation and Evaluation Analysis

  • Description:

    The most effective business analysis goes beyond defining project scope and specifying requirements – it includes an evaluation of whether the specified solution meets the stakeholders needs. In this final module, you will have a chance to explore the key tasks for solution evaluation, have an opportunity to practice some ways to validate solution effectiveness and discuss the concept of acceptance criteria and some of the validation activities that BAs can perform on projects.

  • KeyTopics:

    • Identifying project stakeholders
    • Defining and documenting project scope
    • Decomposing the application domain
    • Analyzing and documenting key processes
    • Eliciting functional requirements
    • The definition of Strategy Analysis
    • Components of Strategy Analysis
    • Identifying stakeholders and business needs
    • Modeling the desired state

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